Indie Easy Refund & Cancellation Policy

1. Subscription Plans

Indie Easy may offer different subscription plans, including free and paid plans.

Paid subscriptions provide access to additional features and services according to the selected plan.

2. Cancellation

You may cancel automatic renewal at any time using the cancellation controls in your account, where available, or by contacting support@indieeasy.com. Cancellation stops the next renewal; it does not automatically refund a completed charge. Please cancel before your scheduled renewal to prevent that charge. A payment already submitted may require separate review.

After cancellation:

• Your subscription will not automatically renew
• You retain paid features through the end of your purchased service period, including any prepaid annual term that has not yet started
• No refund or prorated credit is provided solely because you cancel early or leave time unused, subject to the exceptions in this policy

3. Refund Policy

Monthly and annual subscription fees, including initial and renewal payments, are non-refundable for a change of mind, reduced use, early cancellation or unused time. We do not provide prorated refunds for unused days or months. Choosing annual billing commits you to the purchased annual term; the equivalent monthly price is not a month-to-month payment plan.

This policy does not limit mandatory rights under applicable law. We provide refunds where legally required and review duplicate charges, billing errors and other verified special circumstances, including:

• Duplicate charges
• Billing errors caused by Indie Easy
• Other verified special circumstances reviewed by support
• Refunds required by applicable law, which are not discretionary

For a billing error or other exception, contact support@indieeasy.com with your billing email, charge date and receipt or invoice reference. Do not send full card numbers. We assess the charge and explain the outcome. Nothing in this policy shortens a statutory deadline or limits mandatory remedies for unauthorized charges or a failure to provide the contracted service. Where a full refund is approved as part of ending the purchase, access attributable to that purchase, including its promotional and prepaid periods, ends as explained in the refund confirmation. Partial refunds are reviewed separately; requesting a refund alone does not automatically cancel access.

4. Free Trials and Free Plans

The annual first-subscription offer requires the US$99 annual payment upfront. After successful payment, access starts immediately and the remainder of the signup UTC calendar month is complimentary. The full 12-month term begins on the first day of the next month at 00:00 UTC; the next annual charge occurs at the end of that term. This complimentary time is not a money-back trial. Canceling before the full annual term starts does not create a refund entitlement. For example, a first annual purchase on October 7, 2026 is covered through October 31, 2027 (UTC), with renewal on November 1, 2027 at 00:00 UTC.

• The Free plan has no subscription fee; any separate free trial is governed by its expressly stated offer terms
• First-subscription promotional time is available once per eligible workspace. Cancellation, an approved refund or a change of payment method does not restore eligibility
• We may modify or discontinue free plans with reasonable notice

5. Payment Processing

Payments may be processed by third-party payment providers such as Stripe.

Payment processing is subject to the payment provider's own terms and policies.

Use of a third-party payment processor does not remove any mandatory legal rights or relieve Indie Easy of its obligations under applicable law.

6. Account Termination

If an account is terminated due to violation of our Terms of Service, refunds may not be available.

7. Contact Us

For refund or billing questions:

FLOWA Solutions & Technology LLC Indie Easy Support

Email:

support@indieeasy.com